Styles of Communication
Passive – People who use passive communication tend to hint at their needsinstead of openly or directly stating their wants or needs. Many times, they do this to avoid initial conflict. Passive communicators will often use phrases
like “Whatever you think”, “It doesn’t matter to me”, OR “This might sound strange”.
Possible Consequences of Passive Communication: Passive communicators may allow hurts or anger to build up and once they have reached their tolerance level they may have explosive outbursts, which are out of proportion to the event.
Aggressive – People who use aggressive communication express themselves in a way that clearly states their wants and needs, but, in doing so, might infringe on the rights and needs of others. They may do this due to feeling unheard,
or unappreciated. Aggressive communicators will often use phrases like “You make me mad”, “You never...”, OR “It is all your fault”.
Possible Consequences of Aggressive Communication: Aggressive communicators often find themselves alienated from those around them as peoplelearn to fear their reactions.
Passive- Aggressive – People who use passive-aggressive communication often express themselves in ways that seem passive and agreeable, but are actually lashing out in anger in subtle ways. They may do this due to feeling powerless
or unable to directly confront the object of their anger. Passive-Aggressive communicators may mumble or mutter under their breath instead of speaking directly, use facial expressions that don’t match their words, or use sarcasm/humor to avoid
a direct confrontation.
Possible Consequences of Aggressive Communication: Passive-Aggressive communicators may become alienated from those around them as they are never able to directly confront the problem and therefore are also unable to work toward
any type of resolution.
Assertive – People who use assertive communication are able to express their wants and feelings in a way that doesn’t discount the wants and needs of those around them. Assertive communicators desire to hear other thoughts and
feelings,while still being able to express their own. Assertive communicators use phrases such as “I want”, “Tell me what you think”, OR “How can we work together?”
Possible Consequences of Assertive Communication: Assertive communicators feel connected to those around them and feel powerful as their needs and wants are being heard. They also feel a sense of power at being part of the solution
to a problem.